Terms & Conditions
Last Updated: October 2026
These Terms & Conditions explain the rules for using the SafeQual website and our training services, including course enquiries, registrations, payments, online and onsite training, assessments, certificates and related services. Please read them carefully before using our website or registering for a course.
These Terms & Conditions explain the rules for using the SafeQual website and our training services, including course enquiries, registrations, payments, online and onsite training, assessments, certificates and related services. Please read them carefully before using our website or registering for a course.1. Acceptance of Terms
By accessing the SafeQual website, submitting an enquiry, or registering for any course or training programme, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or register for our services. If you register on behalf of an organisation, you confirm that you are authorised to accept these terms on its behalf.2. About SafeQual
SafeQual provides professional training and learning programmes in areas such as QHSE, occupational health and safety, environmental management, sustainability, Lean Six Sigma and management systems. Our course range includes training linked to programmes such as IOSH, OSHA, OTHM, NVQ, ProQual and other professional courses listed on our website. Some courses lead to certificates or qualifications issued by external awarding organisations or professional bodies. Where this applies, the relevant course page or registration information will identify the organisation concerned.3. Website Use
You may use the SafeQual website for lawful purposes, such as finding information about our courses, submitting enquiries and registering for training. When using the website, you must not:- Use the website for any unlawful, fraudulent or harmful purpose.
- Misuse, alter or misrepresent website content.
- Attempt to gain unauthorised access to any part of the website, its servers or related systems.
- Copy, reproduce, republish or redistribute website materials without written permission.
- Introduce viruses, malicious code or anything that may damage or disrupt the website.
- Interfere with other users’ access to the website.
- Use automated tools to extract content from the website without permission.
4. Course Information
We aim to keep course information on our website accurate and up to date. This includes course descriptions, schedules, delivery methods, duration, fees, entry requirements and assessment details. However, course information may change from time to time. This may be because of updates from awarding organisations, changes to course content, scheduling needs or other operational reasons. SafeQual will make reasonable efforts to correct errors and keep information current. We are not responsible for minor errors, omissions or changes, but we will provide confirmed course details to you during the registration process.5. Course Registration
To register for a course, you may be asked to complete a registration form or provide information to our team. You must provide accurate, complete and current information, including your name, contact details and any information needed to confirm your eligibility for the course. Registration is confirmed only when SafeQual has accepted your registration and any required payment or payment arrangement has been completed. SafeQual may contact you about your registration, course schedules, payments, assessments, certificates and other matters related to your training. Some courses have entry requirements set by an external awarding organisation or professional body. It is your responsibility to check that you meet these requirements. SafeQual may ask for supporting documents before confirming your registration.6. Fees and Payments
Course fees are communicated on our website, in course information or during the registration process. Fees may vary depending on the course, delivery method and any external fees involved. Please note:- Payment must be made according to the payment terms provided at the time of registration.
- Available payment arrangements will be explained during registration.
- Your enrolment is confirmed once payment has been received or an agreed payment arrangement is in place.
- SafeQual may change course fees from time to time. Changes will not affect registrations that have already been confirmed, unless agreed otherwise.
- Some courses may involve separate fees charged by external bodies, such as examination, registration or membership fees. Where these apply, we will make this clear during registration.
- You are responsible for providing accurate payment details and for any charges applied by your bank or payment provider.
- If payment is not completed as agreed, SafeQual may delay or withhold access to training, assessments or certificates until the outstanding amount has been paid.
7. Online Training
Many SafeQual courses are delivered online. If you take part in online training, the following terms apply:- You are responsible for having a suitable internet connection, a compatible device and any software needed to access the training.
- Any login or access information provided to you is for your personal use only and must not be shared with anyone else.
- You must not record, copy, reproduce, distribute or commercially share training sessions or course materials without written permission from SafeQual.
- SafeQual may change online session timings where reasonably necessary. We will try to give reasonable notice of any changes.
- Temporary technical problems, including internet, platform or service interruptions, may occasionally occur. SafeQual will make reasonable efforts to resolve these or arrange alternatives, but is not responsible for interruptions caused by issues outside its control, including problems with your own device or connection.
8. Onsite and In-Person Training
Where SafeQual provides onsite or in-person training, participants must follow any venue rules, health and safety instructions and conduct requirements communicated by SafeQual or the host organisation. Arrangements such as the venue, timings and facilities will be confirmed before the training takes place.9. Training Materials and Intellectual Property
Course materials, website content, videos, documents, graphics, presentations, logos and other learning resources provided by SafeQual may be protected by intellectual property rights. These rights belong to SafeQual or to third parties, such as awarding organisations and content providers. Materials are provided for your personal learning use only. You must not:- Reproduce materials without permission.
- Resell course materials.
- Upload materials to third-party websites, platforms or file-sharing services.
- Distribute training content for commercial purposes.
- Present SafeQual materials as your own work.
10. Student Responsibilities
Students are expected to:- Provide accurate and honest information.
- Attend sessions or participate in training responsibly.
- Follow course instructions and deadlines.
- Behave professionally in all training activities and communications.
- Treat trainers, staff and other participants with respect.
- Complete required assignments or assessments where applicable.
- Follow applicable academic, assessment and training rules, including those set by external awarding organisations.
11. Assessments, Results and Certificates
Assessments, results and certificates depend on the requirements of each course and, where applicable, the rules of the relevant awarding organisation or professional body. Please note:- Completing a training course does not automatically guarantee a pass, qualification or certificate.
- Where a certificate or qualification is issued by an external organisation, its rules, decisions and timelines apply.
- Certificates may only be issued once all course requirements, assessment requirements and payments have been completed.
- SafeQual cannot guarantee how long external organisations take to process results or certificates.
- Any SafeQual completion document confirms participation in training. It does not replace a qualification or certificate issued by an external body.
12. Attendance and Course Completion
Each course may have its own requirements for attendance, participation, assignments, assessments or other activities. You are responsible for meeting the requirements of your course. If you do not meet them, you may not be eligible for assessment, results or certificates. If you are unable to attend or complete part of a course, please contact SafeQual as early as possible to discuss available options.13. Course Changes, Rescheduling and Cancellation
SafeQual may occasionally need to:- Change course schedules.
- Reschedule sessions.
- Change trainers or delivery arrangements.
- Postpone a course.
- Cancel a course where necessary, for example because of low enrolment or circumstances beyond our control.
14. Refunds
Refund eligibility may depend on the course, your registration status, the payment terms agreed and the applicable SafeQual policy at the time of registration. Fees already paid to external organisations, such as examination or registration fees, may be subject to those organisations’ own rules. Please confirm the refund terms that apply to your course before completing your registration. For refund enquiries, contact SafeQual directly.15. Privacy and Personal Information
SafeQual collects and uses personal information for legitimate purposes, including:- Course registration.
- Communication about your training.
- Course administration and records.
- Payment processing.
- Registration with awarding organisations, where applicable.
- Issuing certificates and maintaining training records.
- Customer support.
16. Communication
SafeQual may contact you using the contact details you provide during registration or enquiry. This may include messages about registration, schedules, payments, assessments, certificates and other training-related matters. Please make sure your contact details are correct, and let us know if they change.17. Third-Party Links and Services
The SafeQual website may contain links to third-party websites or services, such as awarding organisations, professional bodies or payment providers. These links are provided for convenience only. SafeQual is not responsible for the content, availability, accuracy or policies of external websites. Your use of third-party websites is subject to their own terms and policies.18. Disclaimer
Course information on the SafeQual website is provided for general information and educational purposes. SafeQual does not guarantee employment, promotion, salary increases, business results or any specific career outcome from completing a course. Professional outcomes depend on many factors, including your own qualifications, experience, performance, employer requirements and conditions in your sector. Training is not a substitute for professional legal, technical or regulatory advice in specific situations.19. Limitation of Liability
SafeQual will provide its training services with reasonable care and skill. To the extent permitted by law, SafeQual is not responsible for:- Indirect or consequential losses, such as loss of income, business or opportunity.
- Delays or failures caused by circumstances beyond our reasonable control.
- Decisions, delays or actions of external awarding organisations or professional bodies.
- Losses resulting from incorrect information provided by you.
- Technical problems with your own equipment, software or internet connection.
20. Suspension or Termination
SafeQual may restrict, suspend or end access to its website, training, materials or services where there is a legitimate reason, including:- Serious misuse of the website or training services.
- Violation of these Terms & Conditions.
- Unauthorised sharing of login details or course materials.
- Fraudulent, dishonest or abusive behaviour.
- Academic misconduct, such as cheating or plagiarism.
- Non-payment of agreed fees.